13 Nov, 2011 → by ClaimboUser850741
Home Everything Failed to Deliver Timely
Home Everything's website prominently adverstises free shipping. What they don't tell you is that your merchandise is being shipped on a S-L-O-W boat from China. I have been waiting 6 weeks for 2 beverage center appliances - and I still haven't received them. This is rediculous!. I will never order from them again! Every time I inquire about delivery, I am told 'next week'. Immediately after placing the order, I received confirmation from Joseph S., who introduced himself as my Customer Care Representative. When I contacted him 3 weeks after my order was still not received, this was his response: "Unfortunately, at this time I am restricted only to the sales department, and temporarily do not have the ability to access the shipping information on orders. I am sorry for the inconvenience, and I am confident that the customer support team will be able to help you in this matter. Alternatively, you may also call the number below to speak with a customer support agent directly by selecting option #2 when prompted." So much for 'customer care'.