It is real shame, I have been a subscriber of The Times for many, many years. I am moving out of the USA and wanted to cancel my home delivery subscription. They certainly go out of their way to make it difficult and frustrating. For two days, I have been calling. The first day, I waited on the phone with a very annoying music for 22 minutes and finally gave up, I called again pretending to want a new subscription this time and I got a representative in less than 3 minutes. I told them I wanted to cancel and how upset I was to be put on hold forever and she told me she will ask a rep from the cancellation department to call me. They never did. The second day the same story again. I waited for 18 minutes with the same annoying music. Finally somebody answered and I was very upset so she finally cancelled the service for me. On the other hand, when I called the Wall Street Journal, it took less than 5 minutes to cancel my service and the same with my local Palm Beach Post. Shame on you NY times. I had a good image of you for years but you erased that with your lousy customer service and your tactics to make it so difficult to cancel a subscription. Never again.