22 Oct, 2009 → by ClaimboUser729530
Hitachi Hard Drives
My new Hitachi Hard drive worked for just over 1 year. When it failed I returned it and received a replacement. The replacement was defective. Hitachi has no evening or weekend phone support, so I communicated via e-mail, which was not responded to until the Monday following my discovery of the bad drive on Friday evening. Hitachi has refused to accept responsibility for their error and immediately replace the drive. Instead they told me I had to submit another RMA request and return the defective drive that they sent me at my own expense and then wait for a replacement. Not only have Hitachi's drives proven unreliable, but they have provided very poor support.