I purchased a 2015 new open range model 413RLL bunkhouse. It had everything we wanted. But little did we know, the online tour of how these 5th wheels are built, is just a lot of fraud. Right from the start we started to have problems, starting with the dump tank pull handles all breaking, the slide cables breaking, the gear boxes that open and close the slides, the tires sold with the trailer were the wrong rating for the weight of the trailer, all tires had to be replaced, one blew out on the highway, the tires just spread out so much the two tires were rubbing against each other, couldnt even get a piece of paper between them. The service and parts took forever. After the second year, it had been in service longer than we used it. The floor of the upper deck had no floor subports underneath, so the main hallway and bathroom floors were starting to fall in, the slide came apart because they didnt put the screws in, water got in damaged the floor, i had to wait one year in service for highland ridge to ship a new bedroom slide, it came in pieces without the floor broads, missing or damaged parts, they didnt even have the bill of material to look up parts. The service center they told me to go to, did nothing but take it apart, then they sent it to another repair center sub out work, one week before they closed down their business, called me to put it up, parked in front of their shop, in the street. The work was not completed and what work they did, caused more damaged. I took it back and they told me to talk to the other repair shop, who told me they were told to stop all work. This was in June 2018 and ive been trying to get these guys to make it right, only to be given false promisses. The work was done under warranty, so i cant take them to court. So i just started fixing it myself. Today i was fixing the bedframe, it was dragging on the floor and scratching the floor. While what i found was the main broad that the wheels were attached to was a 2x3 that they got the wood from the trash pile,it was in 4 or 5 pieces that were put together to make a 6ft board. The cost of a 2x3 at home depot is about $2 bucks, im sure highland ridge pays less then that. But they are so cheap and poor worknanship. The rubber seal for the slide wasnt replaced and i cant order it direct, ive been waiting since June and still nothing was shipped. Going to rain soon and water will get inside the slide again. DONT BUY ANYTHING FROM HIGHLAND RIDGE OR JAYCO. THEY REFUSED TO GIVE ME A NEW TRAILER OR MY MONEY BACK. im learning how to repair as i go, and im doing a better job then these repair shops.