I somehow lost all my points and game levels and cannot open anything to get to customer service. Can you please send me instructions on how to get back to my games and levels. I have tried going thru face book but a screen pops saying there is no such page. I have tries the App Store with no results and when I try to go thru my games page it opens to the game starting with game 1 and I was way, way past that. This happened once before but I was able to contact customer service and they sent me instructions on how to get back my levels but I do not have the instructions any more. Please help.