10 Aug, 2019 → by ClaimboUser846618
hide-a-screen replacement screen

2

I needed the replacement window and screen for the hide-a-screen storm door. Mine was built in 2006. The model was updated in 2008. I ordered the parts. The first one didn't work because it wasn't the right one, I ordered 2 more, one for practice, one to use. I spoke to support, she said she was sending one out free of charge. I never received it. I did get the two I paid for. On installation day I had to call support because the new screen ends were not correct. I was told that I could no longer order parts using the serial number Required to order parts off my door. The kits I ordered are wrong! They are for the 2008 and later door. Why there is not a webpage update stating there is a new model is odd. I guess people just don't keep doors long enough to need replacement parts. (I think Larson allows 10 yrs production parts. So I am out the price of the initial screen and window. Then 2 more screen replacements that are no longer usable or returnable. I was told I would get the latest screen for free. (Not Free-I'm not a paid pro, this costs time and money for me)
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