This is one of the worst services imaginable, to say nothing of the hidden “convenience” charges that Costco doesn't disclose. It took me an hour to order two movie tickets because of bugs in the ordering protocol. I probably entered my discount card number 10 times before my order was eventually accepted and confirmed. Whatever paltry amount one saves once the service charge is added hardly makes the hassle worth it. And, forget calling customer service. I tried three times; the phone rings a half-dozen times and then goes dead. Perhaps not a total scam, but a total rip-off unless your time and emotional well-being have zero value.