12 Mar, 2021 → by ClaimboUser39359
Hertz rental cars, rental cars in general

1

Booking.com should look at how they use rental car companies in Mexico. I rented twice in the space of a couple of weeks and had trouble with both rentals. The first rental which said full insurance coverage included, Sixt rental car said it wasn't included and thought it was scam insurance. They offered me coverage for over 500 dollars(I didn't take it). The second through Hertz was even worse, insurance offered for 800 dollars(I didn't take it) tire blew less than 20 miles from airport and they couldn't help me find a tire because I didn't buy their insurance. I had bought the online insurance offered on booking.com, didn't use it. There are companies in Mexico that offer affordable insurance with a car rental. It should not be left to the companies at the airport to charge whatever! Really left a bad taste and I probably won't use booking.com for car rentals because of these two rental experiences. Pictures of tire that should not have been on any car yet a rental car. 5 patches, sidewall patch and tube in a tubeless tire.
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