The Hero 7 Black is junk. Keeps freezing and disconnects the remote. The support and customer service is even worse. I am now on my 3rd Hero 7 from them that does not work. GoPro refused to refund my money for the Hero 7 that never worked properly so I contacted the CA Attorney Generals Office and they made Go Pro give me a refund within about 2 weeks. I suggest, if you do not have luck with Go Pro's customer service you do the same. Maybe GoPro will learn to treat their customers better. https://oag.ca.gov/contact/consumer-complaint-against-business-or-company