I have read the many complaints against Rainsoft and am amazed that people will take these complaints and chose to believe that the whole company is bad. What about the many customers that are satisfied with everything Rainsoft has to offer and does in making sure their customers are taken care of. Unfortunately we do not live in a perfect world and there are always some that just cannot be satisfied. Also, maybe the whole situation was not entirely the way it was described and human error came into play. One or two apples do not spoil the whole bunch. But, then again, there are those who want to make it so and cause others who read and believe these complaints to lose out on having a very satisfactory experience. I understand that Rainsoft is a very large company and is all over the world. I am sure just like any large company like Sears, Walmart, Home Depot, Lowes, Pennys, etc. etc. All have some sort of complaints. But, we still continue to do business with them. So, I say let's look at the side of all the millions of satisfied customers who have had a great experience, which far out weigh the ones who have not.