1 Jan, 2018 → by ClaimboUser2918
helicopter trip edinburgh

1

This was a 60Th birthday present for my husband George Muir and myself Gail Muir in March 2018 please note it was his birthday in April 2018 It was paid for and gifted by my daughter Pamela Muir Our flight was cancelled due to operational problems the day before we were to fly and since then you have e mailed us twice with additional dates the most recent being the 23rd Sept which would suit us but when I go online to book the site tells me there are no more flights until March next year 2019 This has happened on both previous occasions We are very unhappy that we cannot book this experience that my daughter Pamela worked hard to pay for and if we cannot be booked for the 23 rd September flight we demand she is payed her money back or I will be in touch the trading standards about the quality of the poor service provided . I have already complained to adventure 001 twice before and now they are passing me on to you will someone please take notice of our serious complaint and not fob us off again which is only exasperating the situation Gail Muir
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