3 Oct, 2020 → by ClaimboUser297634
Height of miscommunication and incompetency

1

Freedom Mortgage raised my mortgage by $500 in May 2020. They said it was due to the escrow shortage. They also called me asking if I wanted to refi my loan as they have lower rates available. Last time I talked to that Loan Officer who offered to help me and initiated the process was back in June. They have been scheduling my closing with the escrow since July 20th, the notary cancels the closing because freedom mortgage never sends them the closing docs. This has happened a total of 4 times now. They have a dubious process where they tell me to hold the payment for the closing month just in case I don't close on time. Guess what? I can never close the loan as they cancel the notary right before the end of the month and then stop responding to my calls and never get back to me until the beginning of the next month. I had to spend funds for my dad's treatment as he was recovering from Covid-19 and I pleaded with them to please not cancel the closing this month as I will have a hard time arranging the funds. I talked to 7 different representatives who sounded so serious and stated that will look into the matter themselves. Finally, they schedule my closing on the 20th of Sept, but the notary cancels it an hour before the signing of the docs as this company never sends them the docs. I talk to one of the managers (like everyone else that works there Howard Ma) and he claims to be working very hard on my loan and somehow schedules the closing 4 days later on the 24th of Sep. And Freedom Mortgage again fails to send the closing docs to the notary. This happened despite the fact I told them that I was going to struggle financially as I will have to take care of my loved one. But it was all in vain. They did lecture me how I can't miss my mortgage payment as it would affect my credit history and the REI process. Beware and be cautious when dealing with them. User's recommendation: Beware.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Freedom Mortgage you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.