I ordered 2 pendant heart necklaces and they said they were being processed on 12/11/18 still no necklaces and it's 1/2/19, money was taken out of my account already.Would like to know where my necklaces are. reciept number is #[protected] Order # is gb_9df1bed305227a00 I need to have my necklaces sent to me or refunded my money.They werre gifts for my daughters and I was told they would be here before christmas but they weren't.I try to call but can't get a person to talk to.Please resolve this issue as I'm very disappointed that I couldn't give them to my daughters for christmas.I ordererd them from an ad off facebook.