I enrolled in Christus health plan through Healthcare.gov for our family. My Name: Bhavana Palreddy Member Id ([protected]) SPouse: Paranjithreddy Patlannagari Member Id ([protected]) Son: Venkat Arush Reddy Patlannagari Member Id ([protected]) Basically, After I enrolled in 2019 Health Insurance. I made 2 changes. 1)I updated the primary subscriber to my name Bhavana Palreddy instead of my husband name Paranjithreddy Patlannagari .this change (I did this change very long back 2 months ago. But Christus people are saying that they didn't receive this information. But healthcare.gov confirmed they sent over the information). Here I don't understand why the Christus people didn't receive the information yet. 2)I removed my husband Paranjithreddy Patlannagari Member Id ([protected]) from my insurance plan on Feb 20. On healthcare.gov, Bhavana Palreddy Member Id ([protected]), Venkat Arush Reddy Patlannagari Member Id ([protected]) has active insurance. For confirmation please see the attachments. Eligibility Notice & confirmation screenshot from healthcare.gov which was showing my name and my son's name. 1)I am trying to talk to healthcare.gov and Christus customer care from Feb 20 to resolve this issue. But still, the problem is not resolved yet. 2)Healthcare.gov people confirmed that they sent over the information with changes and Christus should receive in 2 weeks which is March 6. It is already passed the date. but still Christus did not receive the information and I don't know who can help me with this problem. 3)Almost I was calling every day to Christus and Healthcare to fix my problem. Only one thing I heard from both of them HEalthcare.gov said they have sent over information with the changes on Feb 20 itself Christus should receive in 2 weeks. Christus is saying they didn't receive information. 4)Christus has escalated this issue twice so far to their higher department to see the eligibility but there is no use. Christus said they submitted one more request. and told me to call you again next week to see whether you they received update or not. I am not all satisfied with Healthcare.gov and Christus service and your customer's service representatives negligible answers. Ever in my life, I won't take health plan through healthcare.gov. I did a very big mistake can someone please help me who can resolve this issue and It is not my problem.It is completely your system system/process problem. For this whom I need to contact. 5)Healthcare.gov is saying this month I am only due for 616.07 and that you can see in the confirmation attachment and in last months bill also I owe a refund of around $100+. So this time Unnecessarily, I don't want to pay the extra bill again which is $999.And Christus confirmed over the phone until the issue is resolved I can resume this months insurance payment and it won't terminate my insurance. Can someone give some hope on this at least I and my son need to have active insurance? And this is a technical problem someone should be in the middle to handle this kind of problems. Both parties are simply saying that that is not their problem. Christus is saying that until they receive any kind of information from Helathcare.gov they cannot do on this to fix my issue. Please help me to fix this problem. I don't know whaom I can contact on this. That is the reason I am emailing you and hoping for some solution. Christus and HEalthcare.gov should sort out this problem and you guys have rules that you cannot talk to the third person on the call and how this problem can be fixed and I can't keep on calling you forever for this. At least you guys should have some channel to fix this kind of issues between you both of them.