On Monday Aug. 5th 2019 approx. 9:50 am central time, I called Milwaukee Enrollment Services for my children health care issue. The issue was that they weren't receiving health care anymore for reasons unknown to me. The questionable "Crystal" that answered my call, failed to give me the service in which I requested for. When I asked for clarity, she was rude in hostile attitude. When I asked a question she replied "If you had been listening..." in a tone of aggression. I should NOT have to hold for two hours only for "Crystal" to yell and degrade me. I urge to whom it may concern to terminate any person that behaves like that to any person that needs help, "Crystal" is no help but a problem. Please seek justice on my behalf for my time, emotional anguish, degrading of my intelligence and patience or I would be forced to take it a step further, please.