I signed up my whole family for a 1-yr "corporate" membership that was providing a discount in January 2019. I paid approx $1600 for 4 memberships. When covid hit, I requested a refund in April 2019. I was told no problem by the local club.. and instead I got a "freeze" notice. I didn't push the issue as we were in the middle of the pandemic and I assumed that down the road the refund would come. I have tried to re-contact them multiple time starting in February 2020. The local club tells me corporate refunds are done through the corporate office. After trying for many weeks to get through... I finally get through today (March 4, 2020). I am told they will not provide a refund, the agent refused to transfer my call to a manager, and they just hung up on me. This is UNACCEPTABLE. I would like a refund as of the date of my original request in April 2019.