Been trying to get this resolve since April-20-2020. Been getting me the run around. I have call this #888-582-**** several times. Always talking to a different person. I have sent numerous of emails to support @***.com. Also email customer relations. They always referred me back to the same number I been calling for months. One associate said someone will be contacting me soon for a service trip. That was on July 30-2020. Havent heard nothing. Been emailing. No response. This is very frustrating. No one should be treating like this. Especially after spending their money on your product.