Dell customer number [protected]; Order number [protected]; Dell Customer Care Case# [protected] Service Request # [protected] Requested Dell return authorization and was furnished authorization label Laptop packaged and returned to Dell on 2/13/2021. Contacted Dell Cust service numerous times starting Mar 7, 2021, Dell confirmed receipt of returned merchandise and advised refund would be made to my credit card within 3-5 days. Subsequent calls to DCS falls on deaf ears as I heard same empty promise of refund. To this date March 27 2021, still have not rec'd $656.72 refund .