I have tried to contact reps. in Puerto Rico since I have not had any service for over a year. But since the contract is almost over , I decided to cancel it due to breach of contract. I have also contacted BBB and the consumes affair Department, because after a cat. 5 hurricane , no one contacted me or even wrote a note , but still kept getting paid. All the reps. you had in Puerto Rico ow work for other companies , and tried to sell me other system. but I decided not to. because of the poor service I got from you. Since you are paying a lot of money to publish full pages on El Nuevo Dia newspaper and offer $15,000.00 to any one that has information of any wrong doing of your previous employees, I figured that a couple of months without my payment is not going to hurt your finances. I know several other customers with the same problem and have had no luck. The only response I had was a recording saying that if needed any help had to call a technician and pay an absurd amount of money to have the monitoring system updated, taking advantage of the consequences the Hurricane left us with. And not taking into consideration the horrible storm that just went by. I think that a more responsible company would act differently but what a heck would a few unsatisfied customers means to you. If I had the money it would take to fight this in a court of law , I would . But who fights with the powerful Brinks or Monitronics with a few lawyers under your wings. I hope this settles our very disappointing experience with you people and believe you me, if anybody asks me about you or your service my recommendation will not be good. Reinaldo Castaneda . rey.castaneda30@***.com