12 Jun, 2018 → by ClaimboUser410269
Have been mislabeling and neglecting my breast pump claim for 6 month

2

I had my baby 6 month ago. Filed a claim that 3 other spouses in our community also filed and received their payment with in 2 month. My claim is still in limbo. It is for a Breast pump. Pregnancy and parenthood is a change enough and it is tough and having to deal with claims department from Humana Military is the last thing i should be doing. The representative who handled the claim first in January 2018 misspelled my name. after it was corrected the documents from the incorrect profile to correct took 3 month to transfer with me calling WEEKLY. Each new representative has no clue or care of what they are doing. Each one initially cannot find my claim, then tells me there are no documents, then finds the documents finally and tells me they reprocess the claim. Each time i call the same thing happens. It is the 24th time i call today, June 12th. No one really cares. we are a military family living in a remote area. I am of Russian descent. I think i am being discriminated against and thinking of filing a law suit against Tricare Humana for neglect and discrimination. I am very tired with a baby on my hands. Husband who is working 6 days a week to keep our country safe (as cliche as this sounds, but so true). This company is not just neglecting me, its neglecting all the service man and women who in the future may go though the same thing. This is unacceptable on so many levels. I have my kiddo climbing all over me as i write this. I should be attending to her and my hubby and not spending my time on this.
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