FAFSA has told me three times that my grant has been processed and it was awarded. My school has been telling me for three weeks they do not have it. They claim my financial aid officer can not call FAFSA, That their processing center must make this call yet it has not been done yet 10/13/2011. FAFSA says this can be handled with one phone call in a matter of minutes. It appears Phoenix has lost my file. FAFSA says they talk to financial aid officers everyday that this should not be an issue. FAFSA processed my grant oct. 3. transaction #3. Help marilyn1221.[protected]@yahoo.com The 0 in my email is a zero.