I've gone to a few animal hospitals in my day.. and never have i left feeling so unaccomplished. upon first arriving at the animal hospital, the desk clerks made me feel as though i was a pain to them with the questions/concerns i had with my pet. (this was a brand new puppy). even in the exam room i felt like it was my responsibility to remind the vet of the routine procedures that needed to be done. very rarely was any sort of friendliness used during any discussion. especially by the receptionists. while paying i felt looked down apon as though i was not "good enough" to be in their practice. once in my car i began realizing all of the things that were never even brought to my attention in the patient room. such as heart worm meds or flea medication. i even had to ask the Dr myself for dewormer. i understand this is all a courtesy.. but i just feel as though the practice is not very pleased to deal with new customers. they didn't make me feel welcomed or reassured that my puppy was in good hands. the only time i was treated with any sort of respect was while they were tallying up my bill and having the money handed to them. Ive had other customers tell me the same thing after leaving there. all in all i received very minimal service and don't ever plan on returning.