20 Apr, 2018 → by ClaimboUser131112
HARRASSMENT TO PAY FOR SERVICE THAT WAS CANCELLED
1
I subscribed to Alert 1 service in 2017. I cancelled service at the end of the year obligation, as they require full payment a year in advance. They then began sending me ambiguous e-mails. The first stated that I owed payment immediately (for renewal), but did not mention any amount due. When I responded, they indicated that my payment was actually due in 30 days, but I don't remember the exact amount. I explained to them that I did not want to renew service (the yearly fee, as I recall was somewhere around $430), and would return the equipment. They indicated that equipment return should have been done sooner than when I responded to their e-mails. Nevertheless, I returned their equipment via UPS, and the tracking information indicated that the package was delivered to their location February 26th, and signed for by "Peggy" at the "RECEPTION DESK". Today, April 20th, I received correspondence (undated) from Alert 1 stating that I owe them a past due amount of $1,003.35!! No explanation was given documenting what this charge entailed. Alert 1 is a totally incompetent and unscrupulous business. I will be contacting them during business hours Monday, April 23rd and express my complete disgust and consternation regarding the manner in which they deal with those who desire to cancel their "service".