so i personally went to the national consumers complaint centre (website - www.nccc.org.my) on friday, 12 June. i advise anyone going through a similar case to visit them. They are very knowledgeable and get PLENTY of complaints regarding fitness centres on a WEEKLY basis. bring copies of the proper documentation i.e. letters, Terms & agreement; and list down a detailed sequence of your side of the story. this will help them to smoothen the process. if your currently in the midst of a similar case like mine, DO NOT HESITATE. the sooner you submit a complaint the better. there is never a guarantee of which party might win or lose, what is important is that we all stand up for our consumer rights. Do not give in to these bullies i.e. paying for problems to go away, for you will only be giving these organisation the green light to continue scamming other unsuspecting individuals who have no idea what they are getting into.