4 Aug, 2020 → by ClaimboUser880706
Harassment from community neighbors and on-duty security guards/racism hate-crime

Good Afternoon, We are very saddened and hurt to be writing a complaint of all the negativity we received during our stay at your community, as we were hoping to enjoy a relaxing and stress-free weekend with our children and family. One of the main reasons for why we rented this house included having access to a pool. When we decided to go to pool on Saturday in the afternoon there was an elder woman who said to us "Why are you guys here? I don't like people like you, you guys have a "weird" lifestyle." We felt confused and degraded. She was a Caucasian woman who made us feel attacked due to our skin color. We are Hispanic/Latinos, we were speaking in Spanish and she made rude faces of disgust at us. It was obvious that she very clearly didn't want us anywhere near the pool and anywhere in that community. She proceeded to call the Security Guard on-duty to kick us out of the pool because she was supposedly going to get and didn't want to be around anyone due to the Covid-19 pandemic. We were not aware that there was a 30 minute rule set for pool usage time and this was never told to us when we reserved and called your company. Even though we felt blindsided we are understanding people and we respected the rules and moved on to the next pool over, as suggested by the security guard. This was around 5 pm. After we moved, he came back multiple times saying that there were "more neighbors" calling in and saying the same things that lady had said. Again we respected the rules and moved to yet another pool area. After another hour or so he came back 4 more times telling us he was getting a lot of calls and we had to leave. He stalked us when we were trying to dry and change our kids and when we were trying to pack our things. He literally followed us to the house and was shinning his high-beam lights on us. Our children were scared and 2 of the little girl aged 7 and 11 were crying because they thought we were going to get arrested and they felt a sense of culpability as they kept asking us if it was their fault that we had to leave the pool. Even though they were just trying to have fun and play in the pool. As we walked through the little streets turning corners looking for an open pool, we realized no one else had gotten in. The lady or so-called "neighbors" calling to complain about us were not in the pool. They simply didn't want us there because of our race and culture. This security guard named Victor Rodriguez was taking pictures and videos of our underaged children, our minors and of us when he was not given any permission to do so. We were violated. Even though we were being cooperative and we were trying to converse with him to figure out the best way to resolve the issues, he was acting very ignorant towards us. We were home, in bed at 9 PM. The following day he didn't leave us alone, all day, he continued to use his excuses of neighbors calling to stay there watching us. A nice gentleman named Gregory Gilbert Jackson (registration no. #G170****) came after he received a call from this security guard, Victor, saying he was coming to us because of a noise complaint. Mr.Gregory gave us permission to name him as a witness. After Mr.Gregory spoke to us and heard our side of the story he apologized and stated that Victor Rodriguez had not followed his job protocol the previous day and did not make Mr. Gregory aware of any "phone calls" or "complaints". He even said that Victor was, and I quote "POWER HUNGRY" and that was going to speak to him and "get him OFF YOUR BACKS". Also, he stated that our music was not too loud as he could barely hear it when he was walking into the gate. This security was mad and was saying distasteful things to us, our parents and our children. He threatened us saying he had the power to close all the pools. He was smirking and laughing in our faces in front of Mr.Gregory as he decided to close all the pools. He closed ALL 18 POOLS to keep 1 family from being there and enjoying a service we paid for. ALL 18 POOLS. Ridiculous. We are extremely unhappy with the way in which we were treated during our stay there. We left early on Sunday in the afternoon because of this. We were extremely uncomfortable. However, the house itself was lovely and spacious. We have some evidence of these incidents if necessary but would really appreciate if you took the time to read this and respond. Please contact us at: eric7036@***.com We will be hopeful waiting for any response. Thank you.
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