Absolutely horrible to deal with. I was in the process of selling my home and moved out while it was under contract. I made the mistake of telling them the house was empty but under contract when I changed my address. They determined this must have meant that I was no longer going to care for the house and decided to change the locks, winterize the home (it was September), called the electric company and turned off the gas, and destroy the shrubs. They also threw out everything in my refrigerator and left the all the branches on the side of the road causing me to get fined by the city for violating their brush/trash policy. The house was NOT in foreclosure and after repeated calls to their "home maintenance department" asking them to stop I got nowhere. I ended up closing on the house, having to tell the homeowners they were on their own to get the gas turned on because they wanted me to pay another deposit to do it. I only ended up with this company after taking advice to do a streamline refinance to save money. I found out later that this particular broker mostly deals with less than perfect credit and treats all of it's customers as if they are going to default on their loans. Never again.