I was told I was an ideal customer (in terms of skin and hair color). After $1000 and 6 sessions over one year, I have little to no results. I was only told that I could order more sessions, and that it happens sometimes. I am extremely dissapointed and angry I wasted money and was not even offered a session or two free to get results I was promissed. Don't waste your money and time. The company is now Medalase and I know they use the same machines and nurses, so don't be fooled by the 'new look'. Buyer beware.