I bought a whirlpool tub, a drain, and a toilet from this Hafner Enterprises in Columbia, TN in August. The salesman assured me that the materials were new in the box. Hafner Enterprises salesman told me if something was wrong, he would make it right. When Hafner Enterprises delivered my items, they looked fine on the surface and were packaged in retail boxes. When my contractor arrived and began unpacking materials for installation, they were found to be different than as described by Hafner Enterprises. Hafner Enterprises was contacted specifically about the drain and offered a refund. When I emailed the salesman the next day to ask about a refund, he changed his mind. I have attempted to contact Hafner Enterprises owner but salesman refuses to provide contact info. I emailed the address listed on the company's WhoIs but there is no way to tell if email addy is current. Hafner Enterprises salesman has yet to respond to my private emails; owner has not responded either. There have been several issues from this order of Hafner Enterprises materials and salesman is now hostile and uncooperative. I will not do business with Hafner Enterprises in Columbia, TN again. All items were damaged and two had to replaced. Tub was missing bolts and supports and the drain was missing pieces. The toilet we bought was mismatched - one piece was labeled for a 1.6 liter toilet and the other was for a 1.4 liter toilet. Hanfer Enterprises has offered no solution other than driving two hours to their warehouse to replace the smallest item on the order. We paid for delivery. Salesman has made sarcastic remarks about my children online and has changed his story several times.