8 Jun, 2020 → by ClaimboUser1994
Had service that didn’t work for a total of 12 hours

1

Signed up with Frontier after being told that their offer of 3 megs per second would be fine for our uses. We use it for streaming video, such as Netflix and stars, and I play a silly game on my phone. My wife goes to Pinterest. Well, we soon found that the streaming video would constantly stop to buffer. The system put this silly round circle on the TV screen and you would wait...and wait...unacceptable at best even though I am a patient person. My wife's Pinterest worked...kind of...it would not put any pictures on her screen. My phone game would freeze and I lost every game I played. Frontier was anything but fine for our uses. On Saturday morning, about 12 hours after beginning Frontier service, I got their tech support on the line. They said we had the 3 meg service we were promised, and our area did not have a faster service. Well, that was it for me. What they promised was not what we got, so I spoke to the retention dept. They said, you got the 3 megs you were promised so you have to pay your bill. I attempted to explain my situation and the promises made before signing up. They did not care...AT ALL! I explained that I ran a business for 30 years and the few times I sold something that did not live up to the promises I would double over in apologies. Once again, they stated, "we understand, but you must pay your statement." They have the threat of collections at their disposal...and I was soon to be in their sites. So now I await the upcoming battle. After not delivering on their promises, they want me to pay for a month plus an installation fee for a total of $50.00. I will not pay. User's recommendation: NOT at all!
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