I paid $40 for a package that gives you multiple guitar setups over time, as a bundle with the guitar I bought from them. I dropped it off to be setup with low action, was told I had to wait for their guy to come in next week. I wait a week, get my guitar back, and every single string has obnoxious fret buzz. The guy who set my guitar up didn't even play it before he put it in the case. I can't play my guitar now because Sam Ash has no clue WTF they're doing.