1 Jan, 2018 → by ClaimboUser60248
guest services window

1

On May 27th thru June 1st may family made our first visit to Dollywood. We did a two (2) day pass through our hotel. The young lady made a mistake by booking two (2) parks for one (1) day instead of one (1) park two (2) days. The mistake was noticed by her and she corrected thru your services. I received an email from the Hotel stating what had transpired and how it was resolved, this would be addressed at the gate when we arrived. Unfortunately all this was missed since I did not bring my phone with me. I was not informed of an issue when we arrived on day one. When arrived at the hotel after day one the young lady informed me of the mistake and the corrected additional cost that was quoted by your services.On the second day I thought this was going to be easy but to my discontent we were held up at the Guest Services window by a young man that was less then helpful, ( no smile, no I am sorry, no let me see how I can help, No emotion at all. Maybe this was just a bad day for both employees) The additional cost was different then quoted. I explained that the amount was not what was discussed. I was told that the amount was the cost and he was not sure how the hotel arrived at the different amount, he proceeded to tell me all the cost and how it works when you do tow (2) parks. I asked for a supervisor and got the answer that this is the cost! I am not sure how this was arrived at by the supervisor since she did not even review the paper work. To avoid any hold up in the line I decide it was quicker to just pay and deal with the issue at the hotel. To make the story short, I was reimbursed the overage Dollywood charge. Like Dollywood, New Orleans is also a tourist town. My wife, family and I have been in the food service business for fifty (75) plus years. One thing we learn is be happy no matter what. Go one step behind to make the customer remember you and your business. On the positive side I thought Dollywood was very well organized, clean and most of all fun form my family.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Dollywood you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.