I started trying to find a tour of the Holy land for the 80th birthday of my father. I wanted to speak with the Minister leading the tour as we were of another Christian faith. I was told that I was "refusing to talk" to the agent as I was awaiting return call from the Father before booking trip. I talked to the Father was exceptionally nice. Then I went to book on 10-5. I was told that in 24-48hr they would have quote. I enquired every week or so and no quote. Called owner of company to let him know that this planned trip was being delayed and that I would look elsewhere on 10-19. Today (10-20) had quote for something totally not discussed. Emails referred to me as a B-----. And that I should "take a hike". Christian must be a loose term for this organization. There level of customer care and professionalism is horrid. Other agencies in their umbrella are Regina tours, ET African Tours and Small Boat Holidays. I won't be traveling with them and would suggest judicious care if you are considering these groups. I have never experienced such disrespect from a travel agency in 20 yrs of use.