1 Jan, 2018 → by ClaimboUser738560
grossinger hyundai north

1

On July 10, 2017, I purchased a "NEW" 2017 Hyundai Sonata Sport from your dealership Grossinger Hyundai North, assuming I had gotten myself a good deal. The car already had 2900+ miles at time of the purchase, but the Grossinger's sales team Ryan & Kenny William's General Manager, convinced me that since it was not registered or titled it was deemed as "NEW" in the State of Illinois, and that is why they were offering to such a lucrative discount. They also told me that I would receive the ENTIRE Hyundai's Original Warranty that usually comes with the New Purchase by First Owner, and those warranty's would kick in from the date of my purchasing the vehicle. Not only that, they told me the Car was brand new and was driven by one of its sales staff and had no cosmetic blemishes, wear or tear or repairs. Armed with these assurances, I felt confident to close the deal. The same evening that I drove out of the dealers lot, I took my car for a wash. Upon washing the Scrapes and scratches that were hastily concealed came to fore. Immediately around 7.00-7.30 PM I emailed those pictures to Ryan and asked him for an explanation. I was told this car was new and had no defects. So how come there was a 3 -3.5" inch scrape of the front bumper that appeared to be hastily concealed. Also on closer inspection I found slight sign off use on the cars door panel & dash. Alarmed I called Hyundai Customer Care & was aghast when they told me that I was not entitled to eceive the whole warranty as was assured & promised to me by your Salesperson but only entitled for the remainder of it & since, the car was first put inservice on 01/07/2017, my warranty would start from that date. Effectively that meant I would stand to lose 8 mo & some 3500 miles that means the Sales person had concealed this information and lied to me. Today I took the car to the dealership and they put the blame on me for not having thoroughly inspected the car before making the purchase. I feel cheated. Not only does the car have obvious signs of use but I have shorter warranty and should any thing go wrong, I don’t have the cover after Dec 31, 2017 (especially the 12 Month/12k cover) because, I now have only 4 months to be able to file any complaints under that warranty clause.
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Chicago Tribune you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.