I have called 4 times looking for this order which I have paid for but yet to receive. The first time I called (December 19th @ 9:03am) I was told that the parts were on back order and would be shipped Christmas week (12/26-12/29). I called again on 12/28 @ 3:48pm and was told that all of the parts, with the exception of the thermometer were in. Upon further conversation, the individual that I was speaking with agreed to ship all of the parts that were in stock and ship the thermometer at a later date. Jan 4th 3:00 pm, still nothing. I called back and was told that all of the parts were in with the exception of the thermometer and they would send them out immediately via priority mail….. Jan 9th still nothing, I tried to call back but it was after hours…… I need a phone call from someone at the Management level who can drive resolution ASAP. You can reach me on my cell phone which is listed below.