Took my Jeep Liberty 2001 into the service dept to have it diagnosed for a problem. it would not start. after paying $800 to have them tell me whats wrong, I decided to take it home and have my mechanic fix it for much less than the 4000.00 Chrysler would have charged me. My mechanic found a red auto shop rag ground into the gears, brand new drive belt gone, and many other little parts and pieces either missing or broken. I made a list and took it to the shop to talk to them about it and complain. The manager and mechanic denied everything. They tried to blame the tow truck driver for the ground rag, saying the tow driver must have tried to start the car. To my knowledge thats not possible when everything is disconnected. I ended up speneding about 200.00 or more to replcace the parts the shop damaged or lost. When talking to the manager, I found out they came from another shop in Portland, Or that closed down. That other shop ruined my Cirrus years ago by not putting transmission fluid in the car at the last servicing on the contract. If I had known these were the same guys, I would not have taken my car there. They did not offer me anything or do anything to relieve my complaint. AWFUL SERVICE!!! rippoffs