13 Jul, 2020 → by ClaimboUser830157
Gresham Oregon AAMCO is scamming their customers

1

My son in law was quoted on 6/11/20 at the Gresham,Oregon AAMCO to have his transmission rebuilt and installed for $3390.He was told while on site at the gresham Oregon AAMCO by James the manager he had to pay all monies up front, he scraped together every last dime he had and financed the remaining balance. He was told the rebuild would take 2-3 weeks, 3 weeks being the absolute longest amount of time. We spoke with owners wife Patty on 7/9/20 at the AAMCO facility in gresham oregon, we were told by Patty that the vehicle was next in line and that the transmission was with their master builder at his personal residence but that the parts had not yet been ordered. We were also told that we would have a timeline on the morning of 7/10/20 as to when the vehicle will be complete. My son in law received an email from James the manager at AAMCO on 7/10/20 that they have now fully torn down inspected and diagnosed the transmission and that it needs additional components for the rebuild, the cost has risen to $4893, that the parts would take 5 working days to arrive and the transmission would take 8 working days to complete. My son in law responded with an email stating that he agrees to proceed with the repair but that we would like a copy of the warranty to review the terms and conditions, the tracking number/s for any and all parts to be ordered, pictures of the repair process of the transmission before, during, and after the repair process, and an email response that the total balance due upon completion of the vehicle is $1503.41. James did not respond, my son in law called James to inform him that he had sent James an email as it was nearing the end of the day on Friday, James said he will not be responding to anymore emails and that the email address we had been told was the owners that we were copying on all email correspondence was rerouted to the gresham AAMCO ( to James ) . My son in law has lost all trust and confidence in AAMCO he just wants his vehicle back with his transmission as it was when it arrived and a full refund.My son in law has a copy of the quote that Lithia Dodge service center gave him to replace the coolant hose for the transmission for $1500 indicating the transmission did not need to be rebuilt, the vehicle was driveable at the time it was taken to gresham AAMCO. User's recommendation: Do NOT go to AAMCO for any service.
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