Dear Sirs Re: Auto Europe voucher number UK4895972-1 Green Motion reservation number AEU-[protected] We were due to collect our hire car from Green Motion (Luton) at 19.30 hrs on July 5 2019, our flight was delayed only slightly 10 minutes or so landing at approximately 19.15, plus delay through passport control and baggage, however, my wife was haemorrhaging blood after the flight so we needed to stay close to a toilet at Luton Airport. At approximately 20.30 hrs we called Green Motion and explained the situation, they said we must get there before they close at 21.00 hrs, we stated that all our documents for the car hire stated opening hours Mon - Fri 07.00 - 22.00 hrs 10.00pm they denied this and said it was 21.00 hrs. You will see from the attached documents that we collected the hire car at 21.02 hrs which they charged us £30.00 plus vat £36.00 They informed us that we should apply for a refund from Auto Europe due to incorrect trading times. We would appreciate your understanding in this matter and hope that you can reimburse us immediately for the £36.00 Many thanks. Kind regards. Mr Les Meyer