I had been a loyal Service America Customer. Then last year the price went down but there was a $49 service fee which was instituted. I only used them once during the year for an AC problem. They always try to patch stuff up even if you have paid for replacement. Got my renewal notice service call is now up to $65 bye bye Service America you have now the greediest of all the Home warranty companies. The operators are rude and making an appointment next to impossible. I will go with CAC or another company. The public should beware of the crap business model this company dispalys.