9/29/18 I bought a re-conditioned Husqvarna chain saw from VM Innovations. First one they shipped was locked up and wouldn't start, in fact it still had the old spark plug in it. It was obviously shipped without being bench tested. Needless to say, I was not a happy camper. But I stayed calm and called WalMart, since I bought thru their online shopping site. Wal Mart advised me to email VM Innovations Customer Service. They immediately responded and gave me Return Authorization and I shipped it back. Within 4 days, I received a second re-conditioned unit that was perfect: new carb, new spark plug, new air filter,,,,,and it started on first pull. No problems since. I was impressed with their quick warranty response.