The store experience started out great. But then we decided to customize and it became a disaster. Here we are about 5 weeks out and they're still fixing the $1700 sofabed we purchased. Even with the knowledge that we bought a 5 year protection plan they still have not made this couch a priority. If you choose to shop with them becareful not to customize or upgrade because they may not have a qualified assembler at delivery. And the situation could evolve into a distasteful experience.