I currently have a home being built in Park View Estates by Kay builders and I have to say that to date Kay Builders has given me exceptional customer service. Linda M at the sales office is very construction knowledgeable and direct while being pleasant which gave me an initial level of comfort in dealing with a new builder. I also used Traditional Mortgage because I shopped around but found that Traditional has competitive rates and Trevor responded to my email questions sometimes at 10pm and even on Sunday on one occasion so they were very easy to deal with as well. I manage commercial construction and being in the business I made it a point to visit the site regularly and based on what I saw the construction standard was solid and the workmanship was A quality. I visited the house this past Saturday and found two issues that gave me cause for concern. The first was a small leak in the basement and the second was carpet installed on the foyer stairs that were supposed to be Oak treads. I advised Linda of the issues and she immediately emailed the operations manager David F and he responded to the email while I was still there and assured me that the problems would be corrected, this was at 3pm. I left the sales office and at 4:30pm got an email with photos showing that the leak was from a unsealed pipe penetration and that there was indeed Oak treads under the carpeted stairs. These are typical and easily correctable construction mistakes but the real point here is that the Kay Builders Vice President of operations immediately addressed my concerns and either stopped by the house himself or sent someone to the house 1 hour after my complaint to pull the insulation off the basement walls to find the unsealed pipe and pulled the carpet off the stairs to discover the Oak treads underneath. This is AMAZING customer service by Kay Builders and Traditional Mortgage and to date I do not have one single complaint. I have been in commercial construction for over 40 years so I know what is reasonable and what is not and know that absolute perfection is not attainable either in workmanship or schedule but to date Kay and Traditional is scoring an A+, if this changes I will post it in fairness. Regards Jerome