I didn't even buy my Polaris 4x4 from Carns Equipment. When I had a MAJOR problem with my Clutch burning up..... They honored the Warranty with out question. Jeff even went the extra 100 miles to find me a side-engine cover for me, as mine was missing. Didn't charge me, either. They definately did not have to do any of that. same w/ the Warranty Fluids Change. Jeff has always been more than cordial, and Wanda is always sweet and polite. Sometimes when we, as the consumer, think too highly of ourselves, we become overbearing and demanding without realizing it. They're a Very busy place.... Can we all just take a deep breath and be a little more compassionate/understanding.???