my mum has been with buy as you view for a long time payments were always took and on time till she fell ill and had time in hospital because she got behind a little but tried to agree a payment plan they would not have any of it they wanted the full amount to which she could not afford the buy as you view person phoned her up upset her something bad as he wanted to take her tv back which she has nearly paid for so she refused he is now being quite nasty and this is causing her great upset and distress after being a good customer for so long this is no way to treat anybody. she will not buy off thease people ever again they are disgusting bullies. if you buy off thease people do not get behind through illness or anything else or you will get the same treatment they wont help at all setting a payment plan up