I bought a GoPro Sessions 5 directly from the GoPro Site. This product was promoted as ready to go right out of the box. I took this camera on a once in a lifetime adventure with my daughter where we thought we were capturing our adventure. We had some connection issues and called immediately where we were told that because I had purchased their cloud system that everything was back up and assured me that this camera was ready to go right out of the package. When we got home and tried to start editing our footage we could not get the camera to download the data. After 2 months of speaking with 10 recorded people who said the need to do research and call me back, I never heard once back from them. Most of them told me they were the supervisor or the head supervisor. No customer service rep can give their last name or initial so when you call back because you did receive the promised call from them, no one knows Nick, Naomi, Whitney, Conner, Bobby, Brooke and Billy. They can see their notes but, I was told they must be in another call center and if I wanted help I need to start all over with the person who answered the call. Needless to say after 2 months of run around, I have thrown my hands up and sent the camera back asking for all my money back The only issue is what about my footage that you can see in their Quick app that I can not get too. I feel that someone other than a call center could get involved from a technical position and fix my issue. I call the corporate office and spoke to Brooke Baldwin who said after my 3rd call to her. Hi Aaron, I reached out again. Unfortunately, I am on their schedule. Hopefully someone can get back to you soon. Thanks Brooke Baldwin Receptionist 3000 Clearview Way San Mateo, CA 94402 [protected]@gopro.com Here is what Billy S. said ... he was hopeful too. Hello Aaron, I took a look at your original case and I see that a supervisor will be calling you soon. I'll go ahead and close this case to allow you to work with our reps via your original case number [protected]. Best regards, Billy S GoPro Support http://www.gopro.com/help I want a technical support person directly from GoPro to Call me.