I have ordered a number of tricks from Madhatter Magic shop and have found they are always cooperative. I even had a call from them telling me they had just gotten in an order for an item I had inquired about earlier. It was shipped out immediately and I got it within three days. I have had nothing but good service from them at good prices. I have been doing magic for over sixty years and have dealt with a number of suppliers over the years and found Madhatter to be one of the best and one with the best prices. I don't know what the problem was with those who gave negative reviews,but I have had no problems with them whatever.