I purchased the system for my restaurant on Amazon. Once I placed the order I received an email to contact the perfect pos for assistance. They helped me with a set-up of my system as I'm not computer savvy. They remotely log into your computer and guide you through a set up. Then you have a year warranty for the hardware which is pretty good I think. Overall excellent service! Their POS system works flawlessly. I had a 30 day trial to see if I'm satisfied with the system and the software. Thumbs up! POINT OF SALE SOLUTION FOR RESTAURANTS INCLUDES PC AMERICA RESTAURANT PRO EXPRESS - GOLD PRODUCT DETAILS Comes with ELO Touch Systems 15" all-in-one touch screen terminal (Windows 7), 80mm Epson thermal receipt printer, cash drawer, MSR (magnetic card reader), keyboard and mouse. Features Restaurant Pro Express POS software (license included in price) and a 30 day money-back guarantee. 30 day return period on all of our bundles - shop with confidence Point Of Sale Solution For Restaurants Includes PC America Pos Software New ELO 15" All In One POS Touch Screen Terminal (Intel DC 2.41GHz - 2GB DDR3 - 320GB HDD) - WIN 7 Pro New 80mm Thermal Printer, New Cash Drawer,New MSR Card reader payment processing built inside the point-of-sale (POS) system - for free - Accepts all payment processors