20 Sep, 2018 → by ClaimboUser206235
Going to Have to Leave

1

I have been with Astoria for over 20 years. I have been with this bank since it was Flushing Federal. Bank take overs and changes are normal what has happened with Sterling National taking over Astoria is not normal. Today, again their system is down for the whole day. Don't know if it will be fixed by tomorrow. I wouldn't count on it . The tellers are frustrated and helpless. Dial the call centers, you wait on hold forever. Go into your local branch to get help and they are calling the same number you are to wait on hold forever. Lines long in the branch every day. The online works poorly. For 2 days my screen would come up blank. No one could explain why. I took pictures of it. No one cared. Deposit slips are a joke. As a business, my employees have had their checks bounce even though their is money in the account. Today my employees could not cash their checks because the system is down. I have to leave this bank due to their inability after a month to straighten things out. I wish them well because I have known these employees a long time.
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