I have sent many emails, to which I haven't had a single reply. A man came to treasure the panel again, I told him it was ordered months ago, and should be in your warehouse. I'm still waiting for your roofer to come and put the tiles back, that your workmen moved  I also have leaks that need sorting out, and the drafts left by your workmen blocked up. There are gaps and holes that need insulation. There's no point in having this insulated glass roof, when your men left gaping holes. Also I'm not happy with the roof weight, resting on strips of wood, onto the window frame, surely the weight should be on the walls at with end. I'm sure that under building regulations, it's unsafe.   I had a call about a month ago from a man at your call centre. I made it very clear, how dissatisfied I was with the workmanship, and the way I have been ignored by no response from my emails. I have been extremely patient because this Covid Virus, has left us all in a very uncertain situation. I understand the problems businesses are under, and I've left it to you to deal with, but nothing has been done to put right the problems. I have been very ill in the last year, also caring for a member of family with Cancer.  Ive been unable to deal with all the stress this roof has caused me, with water and drafts. The room is as cold as it was before the roof was replaced. Ive had to stuff the gaps with paper to help stop the drafts. Both times someone came out, they didn't have enough Silicon to fill all the gaps left. Please will you give this some priority please, I'm at my wits end with all neglect your company has shown me. Yours Ann Macleod 20GLANMORE ROAD LLANELLI SA15 2LU  [protected]