1 Jan, 2018 → by ClaimboUser321308
giving me the defective good and ignoring my subsequent emails!

1

First email sent on Thursday, March 31, 2011 10:22 AM to let them know that the item that I had gotten was the one shown on their site. The item name was AX Plaque Logo Wallet, but the item I had gotten does not even have a plaque. The supposed plaque is nothing but a rectangle drawn on with silver marker. This is what I had extracted from the site:* Our logo plaque wallet has a unique textured leather and our bold enamellogo. textured leather *A|X logo plaque* six credit card/id compartments and one bill compartment. On Thu, Mar 31, 2011 at 10:34 PM They replied " We are sorry to hear that you received a defective item. " yada yada. But no follow up action was done. Emailed them again to chase for a reply on Monday, April 11, 2011 4:04 AM. No reply since then. Emailed again on Tue, Apr 12, 2011 at 7:48 AM Finally a reply on Apr 22, 2011, at 3:13 AM stating "We apologize for any inconvenience this has caused, and we thank you for > your understanding." due to me being overseas, and not in US, I am not allowed for an exchange. Asked them what can I do then, since it is a gift to me from a friend. Again, no reply. On Fri, Apr 22, 2011, emailed them again for a chaser reply. Yet, no replies again. Finally on Tue, Apr 26, 2011, emailed them again to chase for a reply. NOTHING came back, except for a pathetic auto reply which says that my comments are very important to them. Nonsense. AX, I just want my wallet, or an explanation, or someone to reply me. Is that tough?
Helpfull? 0 votes

Post your comment:



Do you want to help? Probably you've just been in a similar situation, know the solution and want to help? Perhaps you are just a kind person who has advice on the merits. Please write your comment — you can do a good breed.

If you are actual Representative of Armani Exchange you can contact the user using the comment form and help resolve the situation. The user can always mark his complaint as "resolved". Maintain your brand image, it is FREE.

Copyright © 2023 CLAIMBO.COM. All rights reserved.