I needed a wedding / christmas gift combo and it seemed like I had the perfect find. The product represented was a luxury towels set in gift box with Bride Groom embroidery What I ordered was the Giovanni Signature Egyptian Cotton Turkish Towels from LuxorLinens.com Advertised delivery was to be guaranteed delivery by the 22nd. I reached out to customer service only get an automated response that the company offices will be reopening after the holiday weekend…. so nice for them while I am stuck here with no christmas gift ! The shipment has no movement until the 23rd and I only received them on the 29th ! So finally the towels arrive …. gift packaging was nice but guess what was inside 2 robes with Groom Groom Embroidery I literally had no words I finally reached customer service on the phone replacement is being sent out but regarding delivery time I was told some some crap about that I ordered the gift passed their 11pm EST shipping deadline, common really I placed the order 9:30pm PT on Dec 17th It says nothing on their shipping rules about EST, see for yourself. From Luxor Linens website "The total delivery time for your order is the period of time from when you place your order until the time you receive it. It is comprised of two parts: the processing time and the shipping time. Orders received Monday - Thursday by 11:00 PM normally leave our distribution center within 24-72 hours after the order has been placed. Weekend orders are processed the next business day" Also another things that really ticked me off is if you read the product description below. It says the product was made in "Turkey"…. WELL my towels were made in Portugal "Premium Giovanni Resort Towels are Meticulously crafted in Turkey to meet the standards expected from our 5-star hotel clients. Available in 3-pc set ( 1 Wash 1 Hand 1 Bath ) and 6-pc sets ( 2 Wash 2 Hand 2 Bath )” In the end they got the order right but I want to make other customers aware of what I had to go through.